Since we have different teams supporting Kerio Connect and MailEssentials, it is important that you select the right product when you create the support ticket with us, so the ticket can be handled without delays. IMPORTANT: If you face any issues or have any specific questions, either when setting up a new environment with Kerio Connect & MailEssentials or with an existing setup, please first try to isolate the issue/question to either Kerio Connect OR MailEssentials. Note: Any issues with the installation and configuration of IIS SMTP is outside of GFI’s support scope. eml format.This article provides information on how to configure Kerio Connect and MailEssentials. For more information refer to Permanently Delete Quarantined Emailsĭownloads quarantined email to a location you choose in. For more information refer to Permanently Delete Quarantined Emailsĭeletes email and notifies user. Rescans emails using current antivirus signatures (which may be more up to date than the antivirus signatures that quarantined the email in the first place).ĭeletes email. For more information refer to Approving Quarantined Emails
Click a row to access the individual email details.įrom the Quarantined Items details page, review the email details and perform the following actions ActionĪpprove email.Choose a number to view a maximum number of items per page.
Available options are:Įnables customizing how many emails per page are currently displayed. The location from where the email was quarantinedĮnables selecting a source to filter the display with. The reason/rule that triggered the action to quarantine the email. The module that identified the email as to be quarantined. Rescans emails using current antivirus signatures (which may be more up to date than the antivirus signatures that quarantined the email in the first place). Select one or more emails and click Rescan to rescan. For more information refer to Permanently Delete Quarantined Emails For more information refer to Approving Quarantined Emailsĭeletes a single or multiple emails. The results page provides the following functions and details:Įnables you to approve a single or multiple emails. Choose Malware and Content tab or Spam tab to view quarantined emails for the specific quarantined email type.Spam - Emails blocked by anti-spam filters.Malware and Content - Emails blocked by anti-malware engines and content filtering rules.
The results page may be split in two tabs:
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